Watch Servicing Policy

Last updated: 28th July 2020 16:30:00 GMT+0800 (Singapore Standard Time)

Any references to "we", "us", "our", "LPK", "Leong Poh Kee", or similar terms are a reference to this entity. By rendering our services, you are also agreeing to the Terms and Conditions, it is your own responsibility to ensure that you are fully aware of these.

1) Terms: Cash / Credit Card / Online Payment
2) Leong Poh Kee Pte Ltd {the “Company”}, (we) shall carry out the watch repair and/or service job in a good and professional manner.
3) The collection period is an estimation, will be subjected to longer/shorter repair time.
4) We will not accept any counterfeit timepieces for repair and will not provide refunds.
5) The original International Warranty Booklet is required to be produced as proof of product's origin.
6) Repair charges will only be waived if the damage is found to be solely the manufacturer’s fault and the product is still under the warranty period.
7) Charges for repair and replacement of parts will be charged according to our quotation if damage is caused by owner's negligence.
8) The original Service Receipt should be produced upon collection of product(s) after repair.
9) In the event of accidental loss of product for repair under our custody, we shall only undertake to compensate with product of the same value.
10) All repaired products except watch accessories will have [1] year warranty period upon collection.
11) We shall not be liable for any damage caused by owner's negligence after the change of new battery.
12) We shall not be liable for any damage or loss of repaired product left uncollected after six months upon notification of collection.
13) For any repaired product left uncollected after six months upon notification of collection, we reserve the absolute right of disposal at our sole.
14) All replaced part(s) will be kept or disposed by us. It will not be returned to owner.

Note: Any new parts replaced will be covered by [1] year warranty from actual date of replacement except on polishing, change of battery, glass, and defects due to normal wear and tear.